Terms and Conditions
How We Operate and Our Relationship with Roulettino
This website, roulettino-casinoau.com, serves as an independent information resource about the Roulettino brand. We are not the operator of the Roulettino casino platform—our role is to provide Australian users with accessible guidance about the brand, its licensing structure, and responsible gambling practices. Roulettino itself is operated by Terdersoft B.V., a company incorporated in Curaçao and regulated by the Curaçao Gaming Authority under licence number OGL/2024/1126/0521. For direct account inquiries, gameplay issues, or bonus details, players should contact Roulettino’s support team at [email protected] or [email protected], where responses are typically provided within 24 hours.
Information We Collect and How We Use It
When you visit roulettino-casinoau.com, we may collect limited information through cookies and analytics tools to improve your experience on our website—such as which pages you view, how long you spend on them, and what device you use. We do not collect or store payment details, gaming history, or personal account credentials. This data helps us understand visitor behaviour and ensure our content remains relevant and functional.
We use this information solely for maintaining and enhancing our site, not for marketing purposes beyond standard website notifications. If you choose to contact us via email or feedback forms, we collect the information you voluntarily provide (name, email address, message content) to respond to your inquiry. We retain contact information for the duration necessary to resolve your request and comply with applicable Australian privacy obligations.
Your Rights Regarding Gambling in Australia and Access to Support
Australia’s approach to online gambling is regulated at both federal and state levels. The Department of Social Services oversees the Australian Government’s harm minimisation agenda, while state authorities—such as the Victorian Gambling and Casino Control Commission—manage licensing and compliance within their jurisdictions. Online gambling itself is restricted under the Interactive Gambling Act 2001, except for Australian-licensed race, sports betting, and lottery services.
Roulettino, being licensed in Curaçao rather than Australia, operates outside this domestic regulatory framework. However, Australian players who use the platform should be aware of their legal position and have access to free, confidential support if needed.
Where to Find Help
If you or someone you know is struggling with gambling, several services are available at no cost:
- Gambling Help Online provides 24/7 counselling and self-help resources.
- National Gambling Helpline operates 24 hours a day, 7 days a week at 1800 858 858, offering free professional support in over 40 community languages.
- BetStop is Australia’s National Self-Exclusion Register, allowing you to block yourself from licensed online betting services for a period you choose (minimum 3 months to lifetime) using only a mobile number, email, and valid ID.
- Responsible Gambling Victoria provides state-specific resources and referrals.
These services are independent of Roulettino and available to all Australians regardless of which platform they use.
Our Contact Information
You can reach us at roulettino-casinoau.com with feedback, corrections, or questions about our website content. For issues related to your Roulettino account, winnings, or active play, please contact Roulettino’s official support directly at [email protected] or [email protected].